How to Perform a Security Scan on macOS (Outlook Users) Print

If your email mailbox has been temporarily blocked, follow the steps below to secure your Mac before the mailbox can be unlocked.

Step 1: Change Your Email Password

• Log in to your email account via webmail.

• Change your password to a new, strong password.

• Do not reuse old passwords.

Step 2: Run a Malware Scan on macOS

1. Download and install Malwarebytes for Mac

2. Open Malwarebytes and click Scan

3. If prompted, allow Full Disk Access

4. Remove or quarantine anything found

Step 3: Secure Microsoft Outlook

1. Open Outlook

2. Select Tools → Add-ins

3. Disable or remove any add-ins you do not recognize

4. Restart Outlook

Step 4: Review Email Activity

• Ensure the Outbox is empty

• Review Sent Items for messages you did not send

• Open Outlook Settings → Rules and remove unknown rules (for example, auto-forwarding rules)

Step 5: Update macOS

• Open System Settings → Software Update

• Install all available updates

Step 6: Confirm Completion

Once all steps are completed, notify support so your mailbox can be unlocked.